Dear Lan Lu Tai,
Hello, my name is Jovine, I will be happy to assist you with your
question regarding your PayPal account.
You mentioned you can not make payment successfully, right?
Recently, you tried to pay $39.53 USD to ***@gmail.com. But you got
error message telling you that the payment had exceeded your sending
limit. In fact, as long as your account is verified, there is no sending
limit. I am very sorry that it is a system error because you do not
exceed the limit. The reason is as below:
To provide one of the safest online payment services, PayPal employs
complex statistical models to identify patterns of behavior. This is
similar to the way banks and credit card companies identify patterns of
behavior that are out of the ordinary when approving individual
transactions. When our system does not allow a certain funding source
for a transaction, it is merely an indication that the individual
transaction fits a pattern we have observed in the past to have a high
risk of failure.
Because of the strict statistical models, from time to time, these
complex security measures may affect some accounts in good standing. We
apologize for any inconvenience this may have caused you and would
appreciate your fully understanding regarding this matter.
If you still wish to make a payment, would you mind trying to perform
the transaction by other funding methods?
a. To use the same card in a later time.
b. Or to add another credit card to fund the payment.
c. Or to use your PayPal balance if available.
d. Or to explain to the seller and negotiate with him/her and hope
he/she could understand you.
As you know, it is different between online world and physical world.
These types of security measures are unfortunately necessary in an
online environment for further identification.
In the physical world, we can check someone's credit card and driver's
license. In the online world, where simple and effective identification
tools do not yet exist, we have to take different precautions,
especially for credit card funded payment. We believe that these safety
precautions are in the interest of all our members.
So it has nothing to do with the item quantity even you remove the third
item.
Please do not worry. It does not mean you can not complete the payment
any more. So would you kindly try in a later time although we can not
anticipate whether/when it can go though? Your understanding will be
highly appreciated.
If you have any further questions, please reply to this email. I will
try my best to help you.
Sincerely,
Jovine
PayPal, an eBay Company
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